Microsoft Store canceled my preorder & screwed me out of incentives
by, 09-29-2012 at 10:30 PM (3620 Views)
(see comments; it's getting fixed)
The Microsoft Store online was having a special. For certain pre-ordered games, you could get a coupon code for $10 off on your next purchase, plus 1600 Microsoft Points ($20 worth). There was a game going for $30 that I thought might be a nice one for one of my boys, and with the bonuses for pre-ordering, that was like getting a free game! Seemed like a great deal to me. It was a Friday, and the game was to be released the following Monday, so I placed my order. The website told me my order was successful, and I put it to the back of my mind.
Towards the end of the next week, I realized the game had not arrived yet. They didn't say anything about "release day delivery", so I didn't expect it on Monday, but I thought for sure it would've arrived that week. I logged on to the Microsoft Store and checked the order. Oddly enough, it still said "In Process". So I decided to call their support line to find out what was up.
Read the rest of the story on my blog.